4. Ordering
4.1. SIRS reserves the right to decline to trade with any company or person. SIRS may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by SIRS. Further, SIRS may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by SIRS. If SIRS rejects or cancels an order for which payment has been taken, it will refund the amount to the Customer as soon as reasonably practicable.
SIRS executes orders to the Customer’s requirements but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer’s option) either be put on back order to be fulfilled when SIRS next has available stock or be cancelled and refunded to the Customer.
5. Delivery
5.1. Subject to any cancellation, substitution or non-fulfilment of Customer’s orders in accordance with clause 4 (Ordering), SIRS will deliver the products specified in the Customer’s order. SIRS may use third party delivery agents to deliver products to Customers.
5.2 SIRS will aim to deliver products in accordance with the times and dates for delivery quoted on the SIRS website or by SIRS’ employees (the ‘Quoted Delivery Times’), but Quoted Delivery Times are approximate only and SIRS shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence. Delivery of products marked in the hard copy catalogue or on the SIRS website as requiring special handling may (because of the nature of the products) take longer to be delivered.
5.3. If any delivery has not been made by the Quoted Delivery Time, then subject to the Customer notifying SIRS of such delay, SIRS will endeavour to ascertain if the product has been delivered and will inform the Customer of the status of the delivery or the new expected delivery time.
6. Inspection, Delivery Delays and Non-Delivery
6.1. The Customer must inspect the products as soon as is reasonably possible after delivery or collection. The Customer shall, within 30 days of the date of delivery or collection or, in the case of sub-clause iv below, the Quoted Delivery Time or any updated estimated date for delivery, give notice to SIRS in detail of:
i. Any defect in the product that is apparent on reasonable examination. In this case SIRS shall, at SIRS’ discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;